Panel: Claims Management Optimisation for the Digital Age
28 Jan 2025
Main Stage
Main Stage
- Integrate AI and ML to streamline processes, enhance accuracy in claim assessments, and improve CX
- Adopt digital platforms for seamless claims processing to improve communication, reduce processing time, and enhance customer satisfaction
- Utilise AI-driven customer support to offer 24/7 assistance and prioritise training staff to handle inquiries with empathy and efficiency
