GenAI is booming and is making business processes easier. However, these tools can be generic and are still limited in industry language and knowledge. Unlike generic tools like ChatGPT, Muffintech employs a team of industry experts who designed its conversational AI AION specifically for the insurance industry. AION has been trained in over 30,000insurance-related conversations and has successfully passed the certification of an insurance salesperson in Germany.

With continuous real-world training and a unique insurance core that includes specific knowledge of the German insurance market and custom input from clients, its GenAI doesn't just give generic responses based on keywords, like Google, for example, would do. Instead, it provides detailed, context-aware answers that offer users valuable support. Muffintech already has several clients ranging from brokerage pools like PMA to brokers and insurers in Germany. They also have a handful of PoCs with Top20 insurance companies in DACH and first engagements in Poland and Western Europe.

How it works

AION is built and divided into modules. This makes it possible to improve each module individually, which gives Muffintech the possibility to create more flexible solutions that suit the specific requirements of individual customers. Its solutions support sales and support teams in accessing information quickly

Why we selected Muffintech for ITC DIA Europe

At ITC DIA Europe, Simon Moser, CEO of Muffintech took the stage to present their Claims Bot. Insurers can now own a claim management tool that acts as a conversation, where customers can ask questions and get explanations rather than an unintelligible form with no feedback. Muffintech won an ITC DIAmond award 2024 in Amsterdam!

Who is Muffintech?

Muffintech provides advanced chat-based solutions specifically designed to address the challenges of the insurance industry.

Simon Moser, Felix Koepp, Tomas Gann and Elli Wolf all share a background in the insurance industry, a passion for new technologies and a great desire to make a difference in this field. In August 2021-Jan 2022 what startedas a university project became a reality: Muffintech was born as a fully digital, WhatsApp-based insurance broker in Berlin.

In October 2022, Muffintech started building AI-based tools to scale the business and presented its solutions at a few insurance conferences. They received so much interest for their toolset that they spun off a SaaS-company to sell them to the insurance industry.

“We want to make insurance as sweet as Muffin”- Simon Moser, CEO